We accept returns on eligible items within 30 days of order delivery. Any items must be unopened, unused, in the original packaging, and with all paperwork, parts, and accessories in order to be eligible for a refund or exchange. Items returned in poor condition may be subject to a 15% restocking fee or may not meet our standards for returns. All items described as “final sale” are not eligible for return. This includes all chemicals & reagents, opened or factory sealed, and any product purchased that has touched pool water and/or is missing its original packaging (excluding warranty issues). Customers can expect to receive a refund within 5-7 business days from H₂O Pool Supply receiving the returned item. Refunds can only be sent back to the original payment method.

Return via Pre-Paid Shipping

You can return an eligible item through prepaid shipping. Customers are responsible for the cost of shipping the item. H₂O Pool Supply will provide a return label to the customer upon request. The shipping cost for the return parcel will be deducted from the total amount refunded to the customer. Items returned through this method are only eligible for refunds; exchanges are not offered through this return method.

Canceled Orders

Once an order has been shipped, a cancellation is considered as a return. The customer is responsible for any return costs. Any applicable return shipping costs will be deducted from the refund amount for orders already in transit. Orders that are canceled before it has been shipped are eligible for a full refund. If you need to cancel your order, please contact us as soon as possible to avoid return shipping charges, either at [email protected]

Received the Wrong or Damaged Item?

While we pride ourselves on fulfilling all orders with care and accuracy, sometimes mistakes can happen! If any of the items you received were incorrect or damaged, please contact our customer service team through the form below or at [email protected] and we will make it right.

H₂O Pool Supply reserves the right to change this Return Policy without notice to its customers and will not be held responsible for any loss or damage suffered as a result of such changes.

Request a Return

Contact Us

If you have any questions about this Return Policy, you can contact us by sending us an email at [email protected]

Effective: February 6th, 2024